Privacy Policy

1. Introduction

Welcome to Loro, operated by Nomadlio LLC ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified social media analytics platform at tryloro.com (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Connect your social media accounts (platform handles, profile information)
• Subscribe to our service (payment information processed by Stripe)
• Contact our support team
• Participate in surveys or promotions

2.2 Social Media Data

When you connect your social media accounts, we collect and process:

• Content metadata (titles, descriptions, URLs, thumbnails, posting dates)
• Performance metrics (views, likes, comments, shares, bookmarks)
• Account information (usernames, profile pictures, follower counts)
• Historical performance data for trend analysis

Supported Platforms: TikTok, Instagram, YouTube, and Twitter/X

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Log Data: IP address, browser type, device information, operating system
• Session Data: Login times, pages viewed, time spent on pages
• Cookies and Tracking Technologies: Session cookies, authentication tokens
• Usage Analytics: Features used, content interactions, dashboard activity

2.4 Third-Party OAuth Data

When you sign in with Google or other OAuth providers, we receive basic profile information (name, email, profile picture) as permitted by the provider and your privacy settings.

3. How We Use Your Information

We use your information to:

• Provide Our Service: Create and manage your account, display analytics dashboards, track social media performance
• Process Payments: Handle subscriptions and billing through Stripe
• Improve Our Service: Analyze usage patterns, develop new features, optimize performance
• Communicate with You: Send account notifications, product updates, marketing communications (with consent)
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Customer Support: Respond to inquiries and provide technical assistance

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment Processing: Stripe (for subscription and payment processing)
• Cloud Infrastructure: Hosting and database providers
• Analytics: Service usage and performance monitoring tools
• Customer Support: Crisp chat and support ticket systems

4.2 Social Media Platforms

We access public and authorized social media data through official APIs (TikTok, Instagram, YouTube, Twitter). We comply with each platform's terms of service and data usage policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. Social media performance data is retained for historical trend analysis. You may request deletion of your data at any time by contacting us.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication with password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee confidentiality agreements
• Secure payment processing through PCI-compliant providers (Stripe)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we process your data

7.2 GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Users)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell your personal information.

To exercise these rights, please contact us at admin@tryloro.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Track usage patterns and improve our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws, including the laws of the State of Delaware.

11. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: